Secure your account
For every Spark Clinic user: staff, clinicians and admins. Five minutes to learn how to spot a security incident and report it, so we can prevent breaches and disruptions together.
Remember
You are the first line of defence. If you spot something, report it.
It is better to be safe than sorry.
Most incidents are caught by someone noticing that something is not quite right. These are the signs to watch for.
If you suspect something, do these three things before anything else.
Stop what you are doing
Do not interact with suspicious emails or files
Do not attempt to fix it yourself
Use whichever is quickest for you. The sooner we know, the smaller the impact.
Open the Contact form from any page on spark.clinic and include what you saw, when it happened, and your username and device.
Open the Contact formFor anything urgent, call +263 7 8004 6333 and tell us what you have seen.
Call +263 7 8004 6333Here is what happens next, and what we might ask of you.
We review logs, contain the issue and keep you informed.
Do it straight away, and do not reuse an old one.
Anything you noticed helps us move faster.
Only until we have confirmed it is safe.
Four habits that stop most incidents before they start.
Use strong, unique passwords
Log out when you are not using Spark Clinic
Do not reuse passwords across systems
Update your software and device regularly